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General Questions (7)
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Am I certain to receive my product ?
Can I trust your site?
Do I get a quick response to emails?
Do I need to create a client account?
How do I create a client account?
How do I reset my password?
I can’t login to my account
Ordering and Delivery (22)
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Can I have my order delivered to a poste restant?
Do I need to sign for my delivery?
Do you deliver anywhere in the world?
Have you dispatched my order?
How can I monitor the progress of my order?
How do I cancel my order?
How do I change my order?
How do you wrap the packages?
How to place an order?
I haven’t received my order as a single package. Why not ?
I wasn’t home when the package arrived? What do I do ?
I’ve received a different product from the one I ordered
I’ve received my order, but a product is damaged
My package has been sent, but it’s not progressing.
My tracking number isn’t working.
What are expected delivery times?
What happens if a product is out of stock?
What happens if my package is seized by customs?
What’s the insurance ?
When will my order arrive?
Where can I find my order history?
Why hasn’t my order still not been dispatched?
Payment (10)
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Can my money be lost?
How can I see if you’ve received my payment or not ?
How do I change my method of payment?
How do I pay by WU?
How do I pay with Bitcoin ?
How do I pay with MoneyGram ?
How do I pay with Ria?
I made a mistake filling out the payment form. What should I do ?
What does « payment in progress » mean?
What types of payment are accepted ?
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