How can I see if you’ve received my payment or not ?

All the information about your order is available in your client account.

At each stage, our client support updates the status of your order so that you can see the progress of your order. As soon as payment is received and confirmed, the status of your order will change to « order being prepared ».

From that point, we’ll prepare and dispatch your order within 48 hours. The time to delivery will then depend on a number of factors, such as the delivery method, efficiency of the postal service in each country, clearing customs, international transit, etc. That is why we can only offer an approximate time based on our statistics and our experience. We expect, in almost all cases, delivery to take no more than 7 working days from confirmation of payment.

So that you can follow the progress of your order, each dispatch has a tracking number and you can go online to follow it through each stage to delivery.

If for some reason you can’t find it there or you haveany questions, our client support will be pleased to assist you :

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