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What happens if my package is seized by customs?

Please note that will not be held responsible in the case of seizure, breakage or loss. However you have the option to take out a « delivery guarantee » in which case the order will be re-despatched immediately, no questions asked, in the case of customs seizure or loss. The delivery company’s tracking record provides the necessary proof. In the case of breakage, damaged products will be re-despatched immediately, once you provide a photo of the broken damage in its original packaging.

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