Click on the category to browse FAQs.

General Questions (7)

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Am I certain to receive my product ?

Can I trust your site?

Do I get a quick response to emails?

Do I need to create a client account?

How do I create a client account?

How do I reset my password?

I can’t login to my account
Ordering and Delivery (22)

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Can I have my order delivered to a poste restant?

Do I need to sign for my delivery?

Do you deliver anywhere in the world?

Have you dispatched my order?

How can I monitor the progress of my order?

How do I cancel my order?

How do I change my order?

How do you wrap the packages?

How to place an order?

I haven’t received my order as a single package. Why not ?

I wasn’t home when the package arrived? What do I do ?

I’ve received a different product from the one I ordered

I’ve received my order, but a product is damaged

My package has been sent, but it’s not progressing.

My tracking number isn’t working.

What are expected delivery times?

What happens if a product is out of stock?

What happens if my package is seized by customs?

What’s the insurance ?

When will my order arrive?

Where can I find my order history?

Why hasn’t my order still not been dispatched?
Payment (10)

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Can my money be lost?

How can I see if you’ve received my payment or not ?

How do I change my method of payment?

How do I pay by WU?

How do I pay with Bitcoin ?

How do I pay with MoneyGram ?

How do I pay with Ria?

I made a mistake filling out the payment form. What should I do ?

What does « payment in progress » mean?

What types of payment are accepted ?

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