If despite our care in preparing your package for delivery, a product arrives in a damaged state, you can take a photo of it and send the photo with an email explaining the situation to our client support, who will replace the product without delay.

Please note that this offer applies only to clients who have paid for the optional « Guarantee of delivery »

Please file the complaint as soon as possible and do not throw away the package packaging cover or the products received.
We will do necessary to correct the situation.